Return and Shipping Policy
Custom orders, online orders and orders placed after receiving payment are NON RETURNABLE and CANNOT BE CANCELLED once placed. If an order is refused, shipping charges are non refundable and all restocking fees will apply.
Damage in Shipping
Please check your order immediately upon receipt and notify us if the item has been damaged. We will need photos of the damaged item, as well as photos of the box the damaged item was shipped in. Please email us images no larger than 300KB each so the photos can be sent to the shipping company for the necessary damage claims to be administered. After claim is presented to the shipping company, we will arrange to have damaged items and their packaging inspected, returned and replaced.
IMPORTANT: Please keep original shipping containers and packaging your item was received in, as they are needed for inspection.
Incorrect Shipping Information
Please verify shipping address(es) before placing your order(s). If incorrect shipping information is submitted, you will be responsible for any fees associated with redirecting your deliveries and/or lost merchandise.
All warranties are to be directed to the manufacturer of the product not Impressive Interiors. However, please contact Impressive Interiors if you wish to obtain some assistance with your warranty issues.